Use AI to automate quality assurance for customer support
Simplify ticket reviews, boost agent performance, and transform customer experience with actionable insights
Backed by leaders who want to provide better customer support
Since adopting Intryc, we've increased our audit output by 40% and enhanced continuous improvement insights by 130%, spanning Product, Support infrastructure, Enablement, and SOPs.
The team at Intryc has been an outstanding partner, providing exceptional support throughout the implementation process. We're excited about expanding our collaboration, especially in exploring their evolving AI capabilities.
Full ticket insights at lightning speed
Intryc ensures you cover 100% of your tickets with no extra work, so you can boost feedback timelines and elevate customer support quality consistently.
See Intryc’s full potential
Discover how business use Intryc to enhance support with smarter QA tools
From Agent to Lead, every role gets the tools to thrive
Intryc ensures each team member has what they need to drive quality, improve processes, and deliver outstanding customer experiences.
Set the gold standard for service excellence by ensuring your team delivers consistent, impactful quality across every customer interaction
Transform every customer interaction into a moment of trust, satisfaction, and lasting impact
Empower support agents to consistently deliver high-quality, helpful support that enhances every customer experience
Drive your team to deliver seamless resolutions, empowering agents to exceed customer expectations
Integrate fast.
Evaluate faster.
Connect your help desk and organisation knowledge base seamlessly in under 10 minutes
Design your own intelligent sampling, custom scorecards, and tailored workloads based on your organisation's rules and needs
Custom scorecards based on internal knowledge, ensuring consistent and relevant evaluations
Quickly implement Intryc by integrating with your tools, customizing to your standards, and automating evaluations for smarter, faster QA
Intryc is the most flexible and dynamic QA tool I've ever worked with. Since implementing it, we've reduced time spent on mundane tasks like ticket selection by 90%—which is even more impressive given the high complexity of our ticket ownership workflows.
The Intryc team's exceptional support and dedication to customizing the product for our needs have been invaluable. They made the impossible possible. Huge thanks to the team!
Intryc offers an optimal combination of flexibility, real time workload distribution, intelligent automation, and ease of use which enable us to streamline our operations and increase the efficiency of our QA team, giving us a competitive edge.
Compared to other established solutions we’ve used in the past, which lacked dynamic features and had cumbersome reporting, Intryc stands out by addressing the key needs of a modern QA team.
Since adopting Intryc, we've increased our audit output by 40% and enhanced continuous improvement insights by 130%, spanning Product, Support infrastructure, Enablement, and SOPs.
The team at Intryc has been an outstanding partner, providing exceptional support throughout the implementation process. We're excited about expanding our collaboration, especially in exploring their evolving AI capabilities.
We make improving your customer support easy.
Traditional QA methods are time-consuming and limited, providing only partial insights that slow down feedback or consistent, data-driven improvements.
Know exactly what’s working and what needs attention
Intryc brings your ticket metadata together, triggering real-time alerts for any spikes or pressing issues that need immediate attention.
Stay on top of everything
Get a high-level overview of your recent tickets and stay informed about everything happening at a glance.
Receive real-time notifications
See instant alerts for any spikes or emerging issues, empowering you to respond swiftly and keep your service quality top-notch.
Analyse data by key metrics
Segment data by country, product, or topic to get focused insights that matter the most to your business, without the hassle of digging.
Effortless issue summaries
Read concise summaries, user quotes, and ticket samples to have a deep understanding of root causes.
Deliver consistent quality, no matter the ticket load
Traditional QA methods are manual, time-consuming, and cover only a fraction of tickets or scorecards. This limits insights and slows down improvements in your team’s performance and customer experience.
