Support Agents
the role goes far beyond resolving tickets — it’s about creating meaningful experiences and shaping how customers perceive your brand.
Helping Support Agents at leading companies
Your performance. Crystal clear. No more guessing.
Track your numbers, see trends over time, and review all your handled tickets. All in one place.
Transparent evaluations, real growth.
Receive clear, actionable feedback on how you handle customers. No guesswork needed.
You’ve got a say - dispute!
Challenge feedback when you feel misunderstood. Fairness is part of the deal.
Work smarter with your feedback.
Receive tailored coaching based on your reviews. Level up where it matters most.
Onboard agents 50% faster with AI simulation.
Reduce new agent onboarding time by 50% and give your Learning Manager 12-15 hours back every week. Each agent gets a personalized coach in their pocket with real-life simulations based on your organization's past tickets.
