Automate Quality Assurance for Your Customer Support

Cut Costs and Scale Your Support QA Coverage With AI

Intelligent sampling & custom scorecards

Analyse targeted samples based on custom rules and create tailored scorecard based on your internal playbooks, knowledge-base, or evaluations repository.

Automate your ticket evaluations with AI

Score up to 100% of your tickets, try AI vs human A/B testing, and override AI evaluations when required.

Unlock a wealth of insights

AI-generated insights based on key topics, product areas, or customer service from your entire ticket base.

How Intryc Works

Integrate your help desk and knowledge base

Connect your help desk and organisation knowledge base seamlessly in under 10 minutes.

Create custom samples, scorecards, and workloads

Perform intelligent sampling and create custom scorecards and  workloads based on your organisation's rules and needs.

Start evaluating and get performance insights

Run hybrid or fully automated AI evaluations to boost your team’s productivity by up to 50%. Get detailed performance reporting and analytics.

Features

Centralize and automate your QA operation.  Boost your productivity with AI, even if you don't have a QA team.

Includes:

Automated sampling with custom rules

AutoQA with custom criteria for up to 100% coverage

Workload management & automatic assignments

Scorecards with custom ratings,  weights, and root causes

On demand help desk integrations with PII masking

Team performance analytics and reporting

Coaching sessions for agents

Custom knowledgebase integration and multimodal support.

Book a demo