We understand that as a
CS Quality Assurance Specialist
you focus on ensuring the quality of customer interactions and agent performance.
Helping quality assurance leads at top companies
Discover how Intryc amplifies your impact:
Human touch when needed – evaluate agents with precision
Manually dive into ticket samples to ensure every detail is covered for thorough assessment.
AI-powered evaluation without sacrificing accuracy
Seamlessly and consistently maintain quality across all ticket types, even at scale.
Look at the situation fairly when there’s a dispute
To address an agent’s evaluation dispute, Intryc’s holistic analysis provides the full context, helping you and the team make a fair judgement.
Empower coaching with insightful evaluations
Provide detailed, accurate evaluations to help Support Agent Leads coach agents effectively and foster continuous improvements.