CS Quality
Assurance Lead
it’s all about making sure the QA process flows seamlessly to meet your company’s goals & standards.
Helping quality assurance leads at top companies
See how Intryc drives your success:
Shape a knowledge base reflecting your organisations processes and standards
Integrate all your data sources, knowledge-base, and operational procedures and enjoy high AI accuracy, agent compliance, and consistent performance evaluations.
Custom criteria & scorecards, your way
Your process, your platform! Enjoy full flexibility on customizing your criteria and evaluation instructions. From empathy, tone, and language to agent compliance, investigation, and resolution adherence. No limitations on what or who can be evaluated.
Flexible Quality Assurance workloads designed for you
Whether it’s AI, co-pilot, or manual evaluations, define dynamic workloads that fit into your evaluation cadence.
Intelligent sampling rules that cover it all
Create sampling rules that guarantee all ticket types are analysed – ensuring comprehensive evaluation coverage and statistically significant samples.
Keep tabs on your squad’s performance, in real time
Monitor the performance of your QA and support teams in one dashboard – with deep dives into ticket history, coaching sessions, individual criteria performance, group performance and individual calculations.
Mirror your org on Intryc with zero effort
Manage and control users, groups, and user tags exactly as your organisation’s structure and workflows.
.svg)
Power up coaching with clear insights
Ensure Support Agent Leads have the insights needed to coach agents effectively based on comprehensive evaluations from your QA team.
