CS Quality Assurance Leads
it's all about making sure your QA process flows seamlessly and your team exceeds expectations to meet your company's goals & standards at scale.
Helping Quality Assurance Leads at leading companies
Your QA process. Your Rules.
Whether it's fully autonomous, co-pilot, or manual assignments for your team, you can define the workload cycles that work for you to the minute of the day.ther it’s using AI, Copilot, or manual, define your own workloads that fits into your periodical cadences.
Custom criteria & scorecards, your way.
Your process, your platform! Enjoy full flexibility on customizing your criteria and evaluation instructions. From empathy, tone, and language to agent compliance, investigation, and resolution adherence. No limitations on what or who can be evaluated.
Intelligent sampling rules that cover it all.
Create sampling rules that guarantee all ticket types are analysed - ensuring comprehensive evaluation coverage and statistically significant samples.
Fair dispute resolution with all the context.
Quality is about perspective and fairness. Intryc offers all the visibility, tools, and paths for your teams to handle agent disputes.
Keep tabs on your team’s performance, in real time
Monitor the performance of your QA and support teams in one dashboard – with deep dives into ticket history, coaching sessions, individual criteria performance, group performance and individual calculations.
AI QA that self-improves and learns from your expertise.
Correct AutoQA’s scores whenever they don’t feel right. Our self-improving AI automatically learns from your feedback — no more wasting hours on prompts just to “make the AI work.”
Guaranteed 90%+ Accuracy, Every Time.
Stay on track with AI accuracy through AutoQA reporting。 Besides AI’s self-improving mechanism, our dedicated support team helps fine-tune your AI QA to ensure 90% accuracy, or even more.
Mirror your org on Intryc with zero effort
Manage and control users, groups, and user tags exactly as your organisation’s structure and workflows.
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