Privacy Policy
1. Welcome
Intryc Ltd, also known as "Intryc", provides a platform that helps analyse datasets for Customer Support Quality and similar text-based interfaces, which we call the "Intryc Platform".This privacy policy explains how we handle your personal information when you visit and use our website at www.Intryc.com (the "Intryc Website"), get in touch with us about our products and services or sign up for and use the Intryc Platform. It also covers how we use personal information of people who interact with the interactive conversational interfaces our clients use, including customer support and adjacent software platforms that connect to the Intryc Platform (referred to as "End Users").
Please take a moment to read this privacy policy carefully. If you have any questions about this policy or how we use your personal information, feel free to contact us using the contact details provided in paragraph 3 below.
2. Who is responsible for your personal information
Intryc will be the controller of your personal information when you use the Intryc Website, contact us about our products and services, and either sign up for the Intryc Platform or are designated by our client as the main contact for that client's use of the Intryc Platform. This means that we determine and are responsible for how your personal information is used as set out in this privacy policy.
If you are an End User, or have been granted access to the Intryc Platform by one of our clients, we mostly use your personal information as a processor on behalf of the relevant client. That client will be the controller of that personal information, meaning they determine and are responsible for how that personal information is used, as set out in that client's privacy notice.We do, however, also use information collected by the Intryc Platform about how End Users interact with text interfaces to train our AI models in order to improve the Intryc Platform. When we do so, we will be the controller of that personal information, as further described in paragraph 4 below.
3. How to contact us
If you would like to contact us, you can email us at contact@Intryc.com.
4. Information we collect and how we use it
When we collect your personal data, we will inform you if the information is mandatory or optional. If you do not provide any information which is marked as mandatory, we will not be able to respond to your request or, where applicable, provide you or the client with access to the Intryc Platform.
4.1. When you contact us about our products and services
When you contact us by email, phone or through the "contact us" form on the Intryc Website, we will collect the following information:
| How we use it | Legal basis we rely on | |
|---|---|---|
| Your contact details, such as your full name, email address and phone number. | We use this information to communicate with you, including responding to your questions and comments and, where you have asked us to do so, providing you with more information about the Intryc Platform. | The processing is necessary for our legitimate interests, namely communicating with prospective clients. |
| Your comments and questions that you provide to us in any messages or communications you send to us. | We use this information to respond to your questions and comments and provide you with relevant information about the Intryc Platform at your request. | The processing is necessary for our legitimate interests, namely communicating with prospective clients. |
| Whether you have booked a demo of the Intryc Platform. | We use this information to communicate with you about, and provide you with a demonstration of the Intryc Platform. | The processing is necessary for our legitimate interests, namely communicating with prospective clients. |
4.2. When you sign up for the Intryc Platform
| Personal information | How we use it | Legal basis we rely on |
|---|---|---|
| Your contact details, such as your full name, email address, phone number, and the name of the client you work for. | If you are the client, we use this information to authenticate you and grant you access to the Intryc Platform. We use this information to communicate with you about your or the client's use of the Intryc Platform, such as sending you service-related updates. | The processing is necessary for the performance of a contract with you, namely our terms of service. If you are the client, the processing is necessary for the performance of a contract with you, namely our terms of service. If you are the main point of contact for a client, the processing is necessary for our legitimate interests, namely administering our client relationships. |
| The platform or website you connect to the Intryc Platform, such as the URL and the type of services provided. | We use this information to connect your website or platform to the Intryc Platform, and to tailor the Intryc Platform to the website or platform you operate. | The processing is necessary for the performance of a contract, namely our terms of service. |
| Payment information, such as your credit or debit card number or bank account. | We use this information to process payment for use of the Intryc Platform. | process payment for use of the Intryc Platform. The processing is necessary for the performance of a contract, namely our terms of service. |
| Information contained in any support requests that you submit to us in respect of the Intryc Platform. | We use this information to respond to your support requests. We use this information to identify errors in, and improvements we can make to, the Intryc Platform. | The processing is necessary for the performance of a contract, namely our terms of service. Our legitimate interests, namely informing our product development and improvement. |
| Details of customer support and quality use cases, challenges and goals. | We use this information to better understand what you are looking to obtain from the Intryc Platform. | Our legitimate interests, namely developing and improving the Intryc Platform. |
4.3. When you interact with an interface connected to the Intryc Platform
When you use a text interface connected to the Intryc Platform as an End User, such as a chatbot on one of our clients' websites, we will collect the following information:
| Personal information | How we use it | Legal basis we rely on |
|---|---|---|
| Information about how you interact with the client’s text interface, such as the messages you send and receive, the time you access the text interface and how long you interact with it for. | We use this information to train our AI models, such as models used to identify positive and negative sentiments and/or semantic relationships between graph nodes. | The processing is necessary for our legitimate interests, namely developing and improving the Intryc Service. |
4.4. When you visit and browse the Intryc Website
We also automatically collect certain personal information about you and about how you access the Intryc Website.
| Personal information | How we use it | Legal basis we rely on |
|---|---|---|
| Device and browser information, such as your IP address, operating system, browser type, browser window size and screen resolution. | We use this information to present the Intryc Website to you in the correct format for your device and browser. | Our legitimate interests in developing and improving our services. |
| How you access and use the Intryc Website, such as the time you access it, the page from which you came to the Intryc Website and the page you go to when you leave the Intryc Website, how long you access the Intryc Website for, the pages you view, the links you click and any errors you experience when browsing the Intryc Website. | We use this information to analyse the performance of the Intryc Website, identify errors and ways in which we can improve the Intryc Website. | Our legitimate interests in developing and improving our services. |
| Approximate location. We do not collect your exact location; however, your IP address may and device time zone setting help us identify the approximate location of your device (such as the city or region you are in). | We use this information to analyse the performance of the Intryc Website, identify errors and ways in which we can improve the Intryc Website. | Our legitimate interests in developing and improving our services. |
| Approximate location. We do not collect your exact location; however, your IP address may help us identify the approximate location of your device (such as the city or region you are in). | We use this information to analyse the performance of the Intryc Website, identify errors and ways in which we can improve the Intryc Website. | We will only use your personal information in this way if you have given us your consent to do so. |
4.5. When you invest in us
We collect and store personal information on our investors and prospective investors:
| Personal information | How we use it | Legal basis |
|---|---|---|
| Your name, address, contact details, information relating to your financial status and dealings and your nationality (including copies of identity documents, such as a passport). | To execute investments, manage your relationship with us as an investor, maintain records of our investors, meet regulatory and legal obligations e.g. KYC checks, safeguard our legal rights and interests and seek and receive advice from our professional advisers. | Performing a contract to which you are likely to be a party. Complying with a legal or regulatory obligation. Our legitimate interests in running and promoting our business. |
5. Cookies and similar technologies
Cookies are pieces of text that we transfer to your device to store or collect information. We use cookies and similar technologies to collect certain personal information about how you access and use the Intryc Website.
We use the following types of cookies on the Intryc Website:
- Analytics and performance cookies. These cookies allow us to recognise and count the number of visitors, to see how visitors move around the Intryc Website and to monitor performance of certain features on the Intryc Website which helps us to improve the Intryc Website.
- Functionality cookies. These cookies are used to enhance the performance of the Intryc Websites, such as allowing us to provide personalised features on the Intryc Website. Other than cookies that are required to operate the Intryc Website, we will only place cookies on your device or use these technologies to collect information with your consent.
If you would like to withdraw your consent to non-essential cookies, you can do this by updating Cookie Settings through the cookie widget on the Intryc Website.
Most browsers will also allow you to disable all cookies through your browser or mobile settings. These settings will typically be found in the "options" or "preferences" menu of your browser.
Please note that if you choose to refuse cookies you may not be able to use the full functionality of the Intryc Website.
6. How long we keep your personal information
Unless a longer retention period is required or permitted by law, we will only hold your personal information on our systems for the duration of our relationship with you.
7. How we share your personal information
We may share the personal information we collect and use for our own purposes as follows:
| Recipients | Why we share it | Lawful basis |
|---|---|---|
| Affiliates and other companies in our group. | We may share your personal information with our affiliates that provide or coordinate services on a group level, or perform certain business functions within the group (such as customer support). | Necessary for our and our group companies' legitimate interests, namely coordinating intragroup services and support. |
| Service providers who hold or ‘process’ personal information on our behalf and in accordance with our instructions. | To receive certain services required for our business to operate such as (i) hosting our IT infrastructure and other technical services like analytics or communications, (ii) professional advice from lawyers, accountants or consultants, (iii) payment processing, credit checking or services provided by other financial intermediaries. | Performing a contract to which you are likely to be a party. Complying with a legal or regulatory obligation. Our legitimate interests in running and promoting our business. |
| Purchasers and third parties in connection with a business transaction. | Your personal information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, re-organisation, financing, change of control or acquisition of all or a portion of our business. These recipients will use your personal information to assess the potential transaction with us, and otherwise only as disclosed in this privacy policy. | Processing is necessary for our and the third party's legitimate interests, namely assessing and executing a potential transaction with us. |
| Law enforcement, regulators and other parties for legal reasons. | We may share your personal information with third parties as required by law or if we reasonably believe that such action is necessary to (i) comply with the law and the reasonable requests of law enforcement; (ii) detect and investigate illegal activities and breaches of agreements; and/or (iii) exercise or protect the rights, property, or personal safety of Intryc, its users or others. These recipients will use your personal information in the performance of their regulatory or law enforcement role. | Processing is either necessary to comply with a legal obligation to which we are subject, or is necessary for our legitimate interests, namely enforcing our rights or complying with requests from regulatory authorities. |
8. International Transfers of your personal information
We may transfer personal information as described above in paragraph 7. This may mean that your personal information may be transferred to and stored in countries outside the country you are in where we and our third-party service providers have operations.
If you are in the United Kingdom or the European Economic Area, these international transfers of your personal information will be made pursuant to appropriate safeguards in accordance with applicable law:
| Where we may transfer your personal information | Safeguards that apply to that transfer |
|---|---|
| European Economic Area (EEA) | The EEA is deemed to provide adequate protection for personal information under the UK Data Protection Act 2018 and GDPR. |
| United Kingdom | The country is deemed by the European Commission to provide adequate protection for personal information. |
| United States | The transfer is subject to standard contractual clauses approved by the European Commission or the UK Information Commissioner for the transfer of personal information. |
We will take appropriate steps to ensure that your personal information is treated securely and in accordance with applicable law and this privacy policy regardless of where it is processed.
If you wish to enquire further about the safeguards we use, please contact us using the details set out at paragraph 3.
9. Your privacy rights
You have the following rights in respect of your personal information that we hold:
Right of access. You have the right to obtain:
- confirmation of whether, and where, we are processing your personal information;
- information about the categories of personal information we are processing, the purposes for which we process your personal information and information as to how we determine applicable retention periods;
- information about the categories of recipients with whom we may share your personal information; and
- a copy of the personal information we hold about you.
Right of portability. You have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal data to another person.
Right to rectification. You have the right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.
Right to erasure. You have the right, in some circumstances, to require us to erase your personal information without undue delay if the continued processing of that personal information is not justified.
Right to restriction. You have the right, in some circumstances, to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.
You also have the right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case.
If you wish to exercise one of these rights, please contact us using the contact details in paragraph 3.
If you reside in the UK, you have the right to make a complaint at any time to the Information Commissioner's Office ("ICO"), the UK regulator for data protection issues. You can make a complaint via the ICO's website. This website also provides additional contact details for the ICO.
If you are resident in the EEA, you have the right to make a complaint at any time to the regulator in your jurisdiction. To find out how to contact your local regulator, please visit the European Data Protection Board’s website.
10. Security
We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, change or damage. All personal information we collect will be stored on our secure servers. Unfortunately, however, no security measures will always be completely effective. We will notify you in accordance with applicable laws if we become aware that your personal information has been compromised.
11. Our policy towards children
The Intryc Website is not directed at persons under 18 and we do not knowingly collect personal information from or about children. If you become aware that we have collected information about your child without your consent, then please contact us using the contact details at paragraph 3 so that we can take steps to remove such information.
12. Changes to this policy
We may update this privacy policy from time to time and so you should review this page periodically. When we change this privacy policy, we will update the "last modified" date at the top of this privacy policy. Changes to this privacy policy are effective when they are posted on this page.
