Elevate customer experience with AI-powered QA, insights, and agent training.
Simplify ticket reviews, boost agent performance, and transform customer experience with actionable insights.
Trusted by leaders who are obsessed with exceptional support quality
Since adopting Intryc, we've increased our audit output by 40% and enhanced continuous improvement insights by 130%, spanning Product, Support infrastructure, Enablement, and SOPs.
The team at Intryc has been an outstanding partner, providing exceptional support throughout the implementation process. We're excited about expanding our collaboration, especially in exploring their evolving AI capabilities.
See Intryc in action
Learn how companies use Intryc improve their customer support.
AI-powered QA, Insights and Training,
all in one platform
Eliminate manual QA work and offer personalised, real time training and insights to your CX teams and agents.
One-click integration with 20+ helpdesks and knowledge base applications.
Custom integrations supported.
Intryc is the most flexible and dynamic QA tool I've ever worked with. Since implementing it, we've reduced time spent on mundane tasks like ticket selection by 90%—which is even more impressive given the high complexity of our ticket ownership workflows.
The Intryc team's exceptional support and dedication to customizing the product for our needs have been invaluable. They made the impossible possible. Huge thanks to the team!
Intryc offers an optimal combination of flexibility, real time workload distribution, intelligent automation, and ease of use which enable us to streamline our operations and increase the efficiency of our QA team, giving us a competitive edge.
Compared to other established solutions we’ve used in the past, which lacked dynamic features and had cumbersome reporting, Intryc stands out by addressing the key needs of a modern QA team.
Since adopting Intryc, we've increased our audit output by 40% and enhanced continuous improvement insights by 130%, spanning Product, Support infrastructure, Enablement, and SOPs.
The team at Intryc has been an outstanding partner, providing exceptional support throughout the implementation process. We're excited about expanding our collaboration, especially in exploring their evolving AI capabilities.
I’m honestly loving how Intryc is shaping up! I definitely see it becoming one of the top QA tools worldwide soon. We’re glad and honoured to be a part of this journey!
I’m really glad we found Intryc at the right time! Scaling without leveraging AI simply isn’t an option anymore.
In my opinion, what’s been most impactful is not just the workload reduction, but how it’s shifted the mindset. Seeing AI in action has shown the team that efficiency, insight, and quality can all go up at the same time.
Never thought reviewing my performance evaluation could feel like flipping through a surprisingly binge-worthy highlight reel—insightful and entertaining!
From Agent to Lead, every role gets the tools to thrive
Intryc ensures each team member has what they need to drive quality, improve processes, and deliver outstanding customer experiences.
Transform every customer interaction into a moment of trust, satisfaction, and lasting impact
Empower support agents to consistently deliver high-quality, helpful support that enhances every customer experience
Drive your team to deliver seamless resolutions, empowering agents to exceed customer expectations
Set the gold standard for service excellence by ensuring your team delivers consistent, impactful quality across every customer interaction
Drive your team to deliver seamless resolutions, emOnboard new agents and boost senior agents’ performance effortlessly with real-case AI simulations.powering agents to exceed customer expectations
Monitor CX team performance and customer satisfaction effortlessly with Intryc’s Evaluation Insights and Ticket Insights.
Scale your CX audits across all your human and AI agents with Intryc.
Traditional QA methods are time-consuming, limited, and out-dated. With Intryc you now have the right framework to audit both your humans and AI agents, at scale, with high confidence, accuracy, and visibility.
Uncover CX performance with AI evaluation insights and reporting
Turn your agents into top performers with Intryc's AI Simulations and AutoCoaching capabilities
Know exactly what’s working and what needs attention
Intryc brings your ticket metadata together and automates QA and training processes with AI. It also provides comprehensive insights, reports, and actionable suggestions to help you stay on top of potential root causes that could harm your customer experience.
Scale your CX audit with AI QA
Evaluate your human and AI agents at 10x speed with Intryc AI QA. Our AI continuously improves based on your feedback.
Discover root causes through Insights
Get a high-level overview of your recent tickets with comprehensive DSAT analysis, sentiment analysis, evaluation insights, and agent performance reporting.
Analyse AutoCoach your agents with QA data by key metrics
Our AI Coach generates coaching content from your QA data to pinpoint agents’ underperforming behaviors, reference relevant ticket examples, and suggest actionable items.
Test agents with AI simulations
Train and test your agents with AI simulations using real tickets. They will receive instant feedback to improve on the spot.