Be the first in the industry to
Scale your CX audit with AI QA
Your QA process. Your rules.
Design your dream QA framework with totally customizable scorecards that allow you to define criteria, scoring methods, and AI instructions unique to your organization.
Intelligent sampling rules that cover it all.
Forget spray and pray. Create hyper-targeted intelligent sampling rules based on any ticket attribute, keywords, or ticket status and agent involvement.
AI, co-pilot, and manual modes to suit any QA method you prefer.
Set up your workload to be fully AI, co-pilot, or fully manual - or use a combination of all three methods to accomplish your QA KPIs.
Fully customizable workload. Defined by you.
Your workload, your rules. Create flexible, automated, and scalable workload assignments for your AI or human agents. Never miss an agent's weekly ticket audit quota again.
Fair dispute resolution with all the context.
Quality is all about context and sometimes the agent has it all. Our flexible dispute mechanism empowers a fair and transparent auditing process.
We assure 90% or more AI scoring accuracy
Our self-improving AI learns from your feedback automatically. Never waste hours again on prompting to 'make the AI work'.
Your one-stop-shop to manage all things performance.
Get detailed evaluation breakdowns across all your agents, groups, workloads, scorecards, chatbots and more. All in a single pane of glass at Intryc.
