CX Managers
it's all about systematically uncovering the root causes of client dissatisfaction to propose clear and high-impact actions across the entire organization.
Helping CX Managers at leading companies
All your agents’ performance insights in one view.
Get instant visibility on each agent's performance, process inefficiency, or knowledge gap, in real time.
Understand client sentiment as it happens.
Monitor real time client’s sentiment and stay on top of key drivers of client frustration.
Real-time root causes analysis with actionable suggestions, driving IQS consistently above 90%.
Capture product feedbacks, bugs, policy deficiencies and knowledge base gaps to drive cross-functional improvements on service quality.
Scale your CX audits 10x with AI.
Detailed sampling rules, automated workloads, customizable scorecards, and comprehensive reporting to take your support quality to the next level.
Don't miss a coaching opportunity ever again.
Go from closed ticket, to root cause, and agent coaching in a few clicks instead of weeks of searching and evidence gathering. Our AutoQA and AutoCoaching features give you the signal and action.
Onboard agents 50% faster with AI simulation.
Reduce new agent onboarding time by 50% and give your Learning Manager 12-15 hours back every week. Each agent gets a personalized coach in their pocket with real-life simulations based on your organization's past tickets.
